Terms & Conditions
1. ABOUT THESE TERMS
1.1 By using this site and purchasing any products or gift vouchers, you agree to comply with these terms and conditions.
1.2 Any information provided on the Caldesi.co.uk site or on any literature you may receive is correct at the time of print. The content of this site and the prices advertised on this site are posted in good faith and updated regularly, but we cannot guarantee their completeness or accuracy and prices may be subject to change.
1.3 Due to the volume of bookings, customers may not be updated of such changes, so for a full update on any course you have booked, please view the website or call 0207 487 0750/6/8. Please check details on your confirmation carefully upon receipt.
2.1 All cookery / wine courses offered are subject to availability and will only be reserved after full payment has been received.
2.2 Most courses usually run in groups, and therefore the itinerary provided is only a guide and any session lengths or times displayed with each course are only estimated times, and may be subject to change. In addition, any dishes listed in course descriptions are only a guide to course content; amendments may be made at our discretion in lieu of seasonal availability.
2.3 Group bookings and corporate events are also available. Please contact us for further details. Please also refer to the payment and cancellation policy in these terms.
2.4 Bookings are not confirmed or finalised until you have received a confirmation email from us.
2.5 We comply with all applicable health and safety regulations and ask that customers assist in this by ensuring that children under the age of 6 are not left unsupervised by their parents / guardians for the duration of the course.
2.6 Children are always supervised by an adult member of staff. All of our supervising staff undergo CRB checks.
2.7 If you have any questions relating to the age requirements, please contact us and we will be happy to discuss this with you.
3.1 A range of courses is available to suit all levels and the minimum age requirement is 6 years old.
3.2 The cost of all courses includes the recipe pack, the ingredients, all equipment, aprons to wear during the course and light refreshments. Therefore, you do not need to bring anything to a course, but you are advised to wear comfortable shoes and clothing.
3.3 You are also advised to please try to arrive 5 to 10 minutes before the specified start time of any course.
3.4 All customers attending our courses are responsible for their own belongings and we accept no liability for any loss or damage to these.
4. CHANGES TO COURSE BOOKINGS
4.1 All courses are transferable / exchangeable only up to (and including) 28 days before the selected course, subject to a cancellation fee of £10. Unfortunately, due to course logistics, you will not be permitted to transfer to a different course after this date. However, where you are unable to attend a certain date, you may instead select someone else to attend the course in your place. We are unable to offer full refunds if cancelling a course booking less than 28 days prior to the course. Please refer to our refunds policy below.
4.2 If the substituted course costs more than the original course or gift voucher, you will be asked to pay the difference prior to the substituted course; if the substituted course is less than the original course or gift voucher, the remaining credit will refunded in the form of a credit note, which may be used towards any products or courses from the website, and will be valid for 1 year from issue.
4.3 We reserve the right to cancel or reschedule any course dates and in this case, we will do our best to notify you as soon as possible of the rescheduled date. All attendees will be notified and will be able to transfer onto another course, or receive a full refund if cancelling the booking under these circumstances.
4.4 Regretfully in these circumstances, we are not liable and are unable to reimburse any expenses you may have occurred in relation to the cancelled event.
Adverse weather policy
4.5 We are not able to offer refunds or late notice amendments to courses where customers are unable to reach us due to adverse weather conditions. If you are unable to attend a class due to adverse weather conditions, please let us know as soon as you can. You may be able to claim on any travel insurance policies you have or took out to cover your trip to us.
4.6 In the event that you are unable to reach us, you may send someone else in your place. Please telephone us on 0207 487 0750/6/8 to let us know if this is the case.
4.7 We understand that it is not your fault if you are unable to reach us in adverse weather conditions. However, even if just one person attends the course, we will have to run the course.
5.1 Customers should ensure that they carefully check and attend at the correct venue for the course selected. Courses are held at 3 different locations and the venue details are as follows:
- La Cucina Caldesi, 118 Marylebone Lane, London, W1U 2QF.
- Caldesi in Campagna, Old Mill Lane, Bray, Berkshire, SL6 2BG.
- Caldesi’s Kitchen, 71 Howards Thicket, Gerrards Cross, Buckinghamshire, SL9 7NU.
5.2 In the unlikely event of one of these venues being unavailable for reasons beyond our control, an alternative venue may be offered wherever possible. Please be aware that this could involve a change of venue, date and/ or course selection. In these circumstances, any refunds will be entirely at our discretion.
6. GIFT VOUCHERS
6.1 The purchase value of any gift vouchers may be used as whole or in part payment towards products or courses listed on this site. However, please note that gift vouchers (or credit notes) are not redeemable for meals or drinks in our restaurants.
6.2 Gift vouchers expire 12 months after purchase and therefore, gifts must be chosen or booked within this timeframe. After the date set out on the gift voucher, it will automatically expire. Our staff are not responsible for reminding or informing customers when a gift voucher is due to expire.
6.3 Gift vouchers will be sent by email or post, directly to you or to an address you have provided. Where being sent by post, the vouchers shall be sent in a gift pack in the form of a presentation folder.
6.4 Gift vouchers cannot be cancelled or refunded. Your gift voucher cannot be exchanged for cash.
6.5 The validity of your gift voucher may be extended for further 3 month periods for an administrative fee of £20, but such requests must be processed before the original expiry date.
6.6 We do not guarantee availability on all courses, so if a chosen course is full or you cannot find a suitable date during the validity period of your gift voucher, then the voucher can be used towards an alternative course. Please do not arrive at a venue expecting to be able to use your voucher without making a prior booking and receiving a booking confirmation. We will not be held liable for any costs incurred in such circumstances.
6.7 Where necessary, a top up payment can be made to increase the value of a voucher to book a higher priced course. If the price of the course is lower than the value of the voucher, the remaining credit will be held for use until the voucher’s expiry date.
7.1 Unless otherwise agreed by us in writing, the price for the products and/or courses shall be the prices set out on this site and in any price lists published on the date on which an order is placed. Prices are subject to change and may do so, depending on availability of certain courses.
7.2 The prices displayed for the products and/or gift vouchers shall be inclusive of any value added tax, but exclusive of all costs or charges in relation to delivery, which the Customer will pay in addition to the items ordered.
7.3 All products offered are subject to availability and if we cannot complete your order within 28 days, then we will contact you and you will be offered a full refund.
8.1 No payment shall be deemed to have been received and ownership of any products purchased shall not pass to you until we have received cleared funds. Where booking a course, then your place on any selected course shall only be reserved after full payment has been received.
8.2 All orders will be dispatched after confirmation of payment through Realex Payments. If a dispatch delay longer than 7 days is expected, we will inform you by email and give you the option of cancelling your order.
8.3 All transactions are processed through Realex Payments, a secure payment gateway. All transactions are highly encrypted and your credit or debit card details are never passed onto us or to any other party.
Payment for Group Bookings
8.4 For Corporate or Group Bookings, courses are normally tailored to your requirements. Therefore, reservations must be made in advance and a non-refundable deposit of 50% must be paid upon booking. The remaining balance must be paid 14 days before the scheduled course. Prior to this 14 days, cancellations and changes in the number of participants are possible by notifying us.
8.5 In exceptional circumstances, and where spaces are available on a scheduled course, group bookings may be made on less than 28 days notice prior to the course. Where a course is booked in this way, then full payment will be required at the time of booking.
8.6 You should try to ensure that you have accurate numbers of attendees when making a group booking with us. However, if you are unable to confirm exact numbers at the time of booking, you should confirm the minimum number of attendees and then additional people may be added closer to the course date.
8.7 You should try to let us have the correct number of attendees at least 14 days prior to the course date, because if the number of attendees decreases after this date, then there is no refund available on the total price paid. If the number of attendees increases, then you will be asked to pay the outstanding balance prior to the course date.
8.8 We ask that final numbers of attendees reaches us no later than two days before the booked course. This will enable us to order the correct amount of ingredients.
9. REFUNDS AND CANCELLATIONS
9.1 We are unable to offer full refunds if cancelling a course booking more than 7 working days after you have made the original course booking. If you are not able to attend the class you are booked on, bookings are transferable to another date, however this will incur a cancellation fee, depending on how much notice is given prior to the course date, as follows:
Cancellation period Cancellation Fee
prior to the course date
More than 28 days £10 per class
7 – 28 days 25% of the full course fee
3 – 6 days 50% of the full course fee
Less than 3 days 100% of the full course fee will be forfeited
9.2 Please contact the school either via email or telephone and let us know the name of the person coming in your place.
9.3 If you need to cancel a booking, but do not have an alternative date to rebook on to, we will issue credit notes in the form of vouchers, minus the relevant cancellation fee and these vouchers will be valid for 6 months from the date of issue. We do not offer cash refunds.
9.4 Occasionally, we may have to cancel or postpone a class due to unavoidable circumstances or if a class is under-subscribed. In such cases, we will always try to give as much notice as possible and will notify all confirmed attendees offering to move you to another cookery course, or provide a voucher for the same amount of money (valid for 1 year) or a full refund. We will not be liable for any other costs or expenses that you may incur. If you need to arrange travel or overnight accommodation we recommend that you seek appropriate insurance.
9.5 If you are not happy with any product (other than gift vouchers) ordered, please return it within 14 days for a full refund. There will be a charge for any returns, which will be the postage costs of the item (as per below).
Refunds and Cancellations of Group Bookings
9.6 Any deposit paid shall be refundable in full where you cancel the group booking within 7 working days of making the original booking. All deposits paid are non-refundable if cancelling a group booking more than 7 working days after you have made the original course booking.
9.7 If cancelling a group booking more than 7 working days after you have made the original course booking and less than 14 days prior to the course date (when the total price of the course has been paid), then 65% of the total price shall be non-refundable, i.e. the 50% deposit and an additional 15% cancellation charge. The cancellation charge of 15% shall be in our complete discretion (and may not be charged where you are re-booking a different class).
Cancellation period Cancellation Fee
prior to the course date
More than 14 days 50% deposit
Less than 14 days 65% of the full course fee will be forfeited
10.1 Our delivery charges for postage and packaging are as follows:
London deliveries are charged at £4.50 GBP; Rest of UK and Ireland deliveries are charged at £8.00 GBP.
10.2 All purchases from this site are sent by first class post with Royal Mail and should, on average, take between one to three business days to be delivered, but any arrival date is not guaranteed and any dates specified by us for delivery of the products are only intended to be an estimate.
10.3 We accept no responsibility for the Royal Mail postal service, including but not limited to any delays or strikes. Delivery charges are non-refundable.
10.4 We do not currently deliver goods outside of the UK & Ireland.
10.5 Any gift vouchers purchased and selected for email delivery will be delivered to the email address entered by the customer at no cost. We are not liable or responsible for any loss suffered as a result of an email voucher being blocked by web filters or firewalls. If the recipient does not receive the email voucher, please contact us immediately to send vouchers to an alternative email address.
10.6 All bookings and vouchers are also available to view and print online, and customers must print and bring along the voucher or cookery course confirmation to the course selected.
10.7 Subject to the other provisions of these conditions, we will not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the products or gift vouchers (even if caused by our negligence).
11. LIMITATION OF LIABILITY
11.1 Subject to below, the following provisions set out our entire financial liability (including any liability for the acts or omissions of our employees or agents and visiting chefs) to you in respect of any breach of these terms and conditions; and any representation, statement or tortious act or omission including negligence arising under or in connection with these Terms and Conditions.
11.2 All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract.
11.3 Nothing in these conditions excludes or limits our liability for death or personal injury caused by our negligence.
11.4 Subject to the above, our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise, arising in connection with the performance of these Terms and Conditions shall be limited to the total price paid for the product(s) and/or gift vouchers and/or courses; and
11.5 we shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arises out of or in connection with these Terms and Conditions.
11.6 We do not accept any liability to you or any third party for any error or omission on this site. We reserve the right to change, update or delete any information on this site without prior notice by posting such changes here.
12.1 We will endeavour to respond to any complaints within five working days. Please direct any complaint you may have to email@example.com or in writing to The Manager at La Cucina Caldesi, 118 Marylebone Lane, London, W1U 2QF.
13. FORCE MAJEURE
13.1 We reserve the right to defer the date of delivery of a product or a course if we are prevented from or delayed in the carrying on of our business due to circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes, or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 30 days, you shall be entitled to cancel the product ordered or course booked.
13.2 In the unlikely event of a course or location being unavailable for reasons beyond our control, an alternative course or venue may be offered wherever possible.
14. INTELLECTUAL PROPERTY
14.1 The ‘La Cucina Caldesi’ name, logo and all related product and service names, design marks and slogans are the trademarks or service marks of La Cucina Caldesi Limited.
14.2 The copyright in all the material on this site is owned or licensed by La Cucina Caldesi Limited. Your access to the material does not give you a licence to reproduce, distribute or otherwise use this material, apart from downloading it onto one computer for your personal use only.
15.1 From time to time this site may also include links to other websites. These links are provided for your convenience only, and do not signify that we endorse those website(s). We have no responsibility for the content of the linked website(s).
15.2 You may not create a link to this website from another website or document without our prior written consent.
16.1 Entire Agreement
These Terms and Conditions set out the entire agreement and understanding between us and you confirm that you have not entered into these Terms and Conditions in reliance upon any representation, warranty or undertaking, written or oral, to whomsoever made which is not set out or referred to in these Terms and Conditions.
16.2 Severability If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected.
16.3 Third Parties
A person who is not a party to these Terms and Conditions has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this does not affect any right or remedy of a third party which exists or is available apart from the Act.
16.4 Governing Law
The construction, validity and performance of these Terms and Conditions shall be governed in all respects by English law and the parties hereto agree to submit to the exclusive jurisdiction of the English courts.
Copyright © 2010 La Cucina Caldesi Limited, 118 Marylebone Lane, London, W1U 2QF, U.K. All rights reserved.